Support
Phase & Leaf FAQs
Clear answers about products, brewing, caffeine questions, shipping, subscriptions, returns, and support.
What is Phase & Leaf?
Phase & Leaf is a coffee and tea brand organized around the way your day moves: Morning, Midday, Later, and Anytime.
Do Phase & Leaf products use mystery powders?
No. We focus on coffee and tea products, including matcha and hojicha powders, without vague supplement blends or body-change promises.
Does matcha contain caffeine?
Yes. Matcha naturally contains caffeine. Caffeine sensitivity varies, so choose your timing based on your own response.
How does free U.S. shipping work?
Every U.S. order includes free Standard U.S. Shipping with no minimum purchase. Express may be available for an additional charge at checkout.
What is the First Bag Promise?
One eligible 12 oz coffee, 1 oz Matcha, 3 oz Hojicha, or one Phase Starter Set component from your first qualifying order is covered. Contact us within 30 days of delivery for one same-size replacement or a refund of the discounted price paid. No return is required. One claim per person and household. The 1 lb Morning Push size is excluded, and subscription coverage is limited to the first paid shipment. Read the full terms.
How do subscriptions work?
Subscription options appear on eligible products when available. Choose a delivery rhythm, then adjust, skip, or pause according to the options shown in your account.
Where can I find the return policy?
Read the current refund policy for eligibility, timing, and instructions before starting a return.
How do I contact Phase & Leaf?
Use the contact page for order support, product questions, partnerships, wholesale, or collaborations.