Terms of service
Welcome to Phase & Leaf. These Terms of Service apply when you visit our website, place an order, subscribe to our emails, or purchase products from Phase & Leaf.
By using our site or placing an order, you agree to these terms.
Our Products
Phase & Leaf sells coffee, tea, matcha, hojicha, and related beverage products.
Our products are intended for general food and beverage use. We do not make medical, health, body-change, weight-loss, sleep, anxiety, disease, or treatment claims.
Information on our site is provided for general educational and product-selection purposes only. It is not medical advice, nutritional advice, or a substitute for professional guidance.
If you have allergies, sensitivities, are pregnant, nursing, taking medication, or have a medical condition, review product details carefully and speak with a qualified professional before use.
Orders and Payment
When you place an order, you agree that the information you provide is accurate and complete.
All prices are listed in U.S. dollars unless otherwise stated. We may update product pricing, availability, descriptions, or offers at any time.
We reserve the right to refuse, cancel, or limit any order if we believe there is an error, suspected fraud, misuse, or availability issue.
Fulfillment and Shipping
Phase & Leaf works with third-party fulfillment partners to roast, pack, and ship products under our brand.
Shipping timelines are estimates and may vary based on product availability, fulfillment volume, carrier delays, weather, holidays, and address issues.
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Shipping rates, free shipping thresholds, and delivery options may change at any time.
Returns and Refunds
Because our products are consumable goods, all sales are final once an order has been submitted for fulfillment.
We do not accept returns or refunds for taste preferences, change of mind, accidental orders, or opened/unopened consumable products.
Damaged, incorrect, or missing orders may be eligible for replacement, store credit, or refund if reported within 7 days of delivery. See our Refund Policy for details.
Subscriptions
If subscription products are offered, you are responsible for managing your subscription before the next order is processed.
Subscription changes, skips, pauses, or cancellations apply to future orders only. Once an order has been submitted for fulfillment, it may not be eligible for cancellation or refund.
Email and Marketing
By submitting your email, you may receive Phase & Leaf updates, product notes, offers, and launch communications. You can unsubscribe at any time using the link in our emails.
Intellectual Property
All Phase & Leaf names, logos, product names, images, copy, designs, and site content belong to Phase & Leaf or are used with permission.
You may not copy, reproduce, sell, or use our brand assets, product images, site content, or designs without written permission.
Site Use
You agree not to use our site for unlawful activity, fraud, abuse, scraping, spam, interference with site operations, or any action that harms Phase & Leaf, our customers, or our partners.
Limitation of Liability
To the fullest extent allowed by law, Phase & Leaf is not liable for indirect, incidental, special, or consequential damages related to your use of our site, products, shipping carriers, third-party services, or delays outside our control.
Our total liability for any claim related to an order will not exceed the amount paid for that order.
Changes to These Terms
We may update these Terms of Service at any time. The version posted on our website is the current version.
Contact
For order support: support@phaseandleaf.com
For general questions: hello@phaseandleaf.com
For partnerships: partners@phaseandleaf.com