Refund policy

Phase & Leaf coffee and tea are consumable goods. We do not accept physical returns of food or beverage products. Outside the First Bag Promise and any rights granted by law, we do not refund taste preference, change of mind, accidental orders, incorrect product selection, repeat purchases, or later subscription shipments after an order enters fulfillment.

First Bag Promise

Phase & Leaf offers a First Bag Promise on eligible products purchased through phaseandleaf.com. Eligible products are 12 oz coffee bags, 1 oz Midday Matcha, 3 oz Later Hojicha, and one component bag from the Phase Starter Set. The 1 lb Morning Push Coffee size is not eligible.

The Promise covers one eligible bag or package from your first qualifying Phase & Leaf order. Contact support@phaseandleaf.com within 30 calendar days of the delivery date shown by carrier tracking. Include your order number, the email used at checkout, and a short note about why the product was not right for you. You do not need a photo or physical return for a taste concern.

Choose one same-size replacement or a refund to the original payment method. The refund covers the amount paid for the eligible unit after discounts, plus associated sales tax. For a discounted multi-unit line, the eligible unit amount is the discounted line merchandise total divided by the line quantity. Shipping charges, express fees, and duties are excluded unless law requires otherwise. A replacement uses your one available claim and does not receive another taste-based Promise.

If the same item and size are unavailable, you may choose the refund or wait for that item to return. We will not require a substitute.

One claim per person and household is available for the life of the First Bag Promise.

For the three-bag Phase Starter Set, the Promise covers one component bag. Choose the same component and size as a replacement, or receive a refund equal to one-third of the discounted bundle merchandise price plus associated sales tax.

For a subscription, the Promise covers one eligible bag from the first paid shipment only if you have not used the Promise on an earlier Phase & Leaf order. A claim does not cancel, pause, or skip future shipments.

The original purchaser may submit a claim for a gift order or authorize the recipient to contact us with the order number and purchaser email.

Repeat purchases, later subscription shipments, wholesale orders, third-party purchases, free promotional items, samples, accessories, gift cards, duplicate claims, misuse, improper storage, and fraudulent claims are not eligible.

Damaged, incorrect, missing, defective, or misdescribed items

These issues are separate from the First Bag Promise and do not use your claim. Contact support@phaseandleaf.com within 7 days of delivery. Include your order number, checkout email, a short description, and photos of the product, packaging, and shipping label when the issue can be photographed. We will review the issue and explain the available remedy.

Order changes and cancellations

Orders move to fulfillment soon after purchase. Contact support@phaseandleaf.com as soon as possible if you need a change or cancellation. We may not be able to change or cancel an order after roasting, packing, or shipping begins.

Lost or delayed packages

If tracking shows delivery but you cannot find the package, check with your household, neighbors, building office, parcel locker, and local carrier. Contact support@phaseandleaf.com if the package appears lost in transit.

Subscriptions

Subscription changes, skips, pauses, and cancellations apply to future orders. A subscription order that has entered fulfillment may not qualify for cancellation or refund. A First Bag Promise claim does not change the subscription contract.

Program terms

The First Bag Promise terms shown when you place an eligible order govern that order. Phase & Leaf may change or end the program for future purchases. The Promise does not limit rights available under applicable law.

First Bag Promise version: 2026-07-21.

Contact

Email support@phaseandleaf.com for order help.