Refund policy

At Phase & Leaf, every order is prepared for food and beverage use. Because our products are consumable goods, all sales are final once an order has been submitted for fulfillment.

We do not accept returns or offer refunds for:

• opened or unopened coffee, tea, matcha, hojicha, or other consumable products
• taste preferences
• change of mind
• accidental orders
• incorrect product selection by the customer
• shipping delays outside our control after an order has been handed to the carrier

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, incorrect, or missing an item, contact us within 7 days of delivery at support@phaseandleaf.com.

Please include:

• your order number
• the email used at checkout
• a clear photo of the product, packaging, and shipping label
• a short description of the issue

If we confirm that your order was damaged, incorrect, or missing an item, we may offer a replacement, store credit, or refund at our discretion.

Order Changes and Cancellations

Orders are sent to fulfillment quickly. Once an order has been submitted for roasting, packing, or shipping, we may not be able to cancel or change it.

If you need help with an order, contact support@phaseandleaf.com as soon as possible.

Lost or Delayed Packages

If tracking shows that an order was delivered but you did not receive it, please check with your household, neighbors, building office, parcel locker, or local carrier first.

If a package appears lost in transit, contact us at support@phaseandleaf.com and we will review the order status.

Subscriptions

Subscription changes, skips, pauses, or cancellations apply to future orders only. If a subscription order has already been submitted for fulfillment, it may not be eligible for cancellation or refund.

Contact

For order support, email support@phaseandleaf.com.